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Comments
42 comments
I need to cancel the day 31 march 2026 of my reservation
I need to change my check out so that is earlier than scheduled. I had to rebook my reservation because The AI system canceled my original reservation that had a earlier check in time by error. I did not ask to have my reservation cancelled. I need my original check out time of 10:00 am . The new reservation check in time is 3:00 pm . I arrive in Youngstown Ohio at 10:00 am! Please help me.
H16136814
I was over charged on my room for 1 adult 3 kids for 2 nights. Hotel told me for the price was 336.77 and I was charged 758.91. Was looking to get my refund of 422.14.
I must cancel my reservation number H17841983 for the cedar inn in cavalier, nd immediately. Please contact me asap. I need a complete credit card
I was trying to verify my email address for a voucher to change my reservation days
I used my credit card to reserve a room for my brother for July 12th checking out July 13th. Where is my to refund
I want to cancel my reservation made in the past 30 miniutes ref H18295076.
Are there any agents here actually handling queries!?
This was emailed to Laura Stittsworth (Area Manager) lstittsworth@ JP asset management .com with no response.
My husband and I have booked a stay at Woodspring Suites, 840 Flory Mill Rd, Lancaster, PA 17601, from June 24th to June 28th, 2026. Upon checking in, we proceeded to our room and observed several maintenance issues as seen in the attached pictures. The bathtub contained noticeable dirt and a dead spider. Water was visible seeping from the floor planks. Additionally, trash was present on the floor, and large area of hair and dust balls were visible under the bed. Due to the condition of the floor, I utilized one of the provided towels to clean up the water. The floor was visibly unclean. See attachments. Upon finding dust balls and hair under the bed, my husband proceeded to inform Myra at the desk about the issue. She requested that he wait until someone arrived at 5 pm. to relieve her at 5:20 pm. My husband returned to desk to follow up with Myra regarding the complaint as that no one would answer the phone.
Myra left to go home, dumping the responsibility to the next shift staff member. Carlos returned to to the room alongside my husband to assess our concerns. He exhibited outstanding kindness and professionalism, recognizing the problems without making excuses. Carlos courteously offered to either clean the room or transfer us to another room, demonstrating his politeness and commitment to customer satisfaction. We were relocated to room 417. Carlos's friendly nature and eagerness to help us rendered him a very valuable asset to your organization.
Upon relocating to room 417, the dog in the adjacent room barked continuously until its owner returned.
Guests should be informed if animals are present in nearby rooms. Designating specific areas for pet owners would be beneficial. We were informed that the lady occupying the adjacent room had been there for several days.
Additionally, the stove fan was non-functional and the vending machine was out of order. My husband communicated with Myra on June 25, 2026, regarding the issues encountered upon our arrival on the 24th. When he followed up with her the next day regarding her saying she would return at 5pm to assess our complaint then left without following up, she became argumentative and disputed that she had made such a commitment.
We were provided with only one towel and washcloth per person, for which we were charged daily despite reusing. The absence of room service was notable. Bed sheets easily came off. Additionally, the doors slammed shut loudly, and noise from people walking in the hallways, talking loudly, and above us and near us was terrible. Implementing quiet hours with clear signage would be beneficial, especially considering families with children, as noise levels were still high at 2 AM. The thin walls allowed us to hear everything.
There were issues with receptacle outlets not functioning properly. The lighting system lacked proper labeling. Specifically, the lights above the fans did not turn on when the buttons were pressed. Additionally, it was not apparent that the switch controlling the stove lights was located under the hood due to inadequate labeling. Similarly, the room lights' motion-activated settings caused unexpected turn-offs. After some effort, the location of the control switch was determined. To improve user experience, it would be beneficial to label these switches clearly.
Upon reviewing previous feedback, we noticed a complaint from a month ago regarding the lack of tissues in rooms, to which Laura responded that tissues would be provided in July when they returned due to the hotel being new. Unfortunately, we stayed from 6/24-6/28/26 and still did not have tissues. Considering the additional costs for amenities like pots, dishes, and a coffee maker, hair dryer, etc the initial price advantage was negated. The front desk was frequently unattended, particularly at night, and the designated contact number often went unanswered except by Carlos. The hotel bill included charges that the employee was unable to clarify. Upon checkout, the amount charged exceeded the initial booking estimate. Unfortunately, no one appeared to know how to rectify the discrepancy or provide a suitable explanation.
We were charged late fees; however, we did not incur any late fees. Again, no one could explain why?
We encountered an issue printing the bill due to a malfunctioning printer. After multiple attempts, the desk person successfully sent it to our email. It was a frustrating experience.
After my husband pointed out that several areas needed improvement for the establishment to continue operating, the employee responded, “Not much job security here, anyway.” So sad for a new hotel.
We noticed upon leaving that the
phone in the entrance way was lying in the floor as if it had been removed. Given our experience, we would not recommend this establishment to anyone.
Thank you,
Kenneth and Terry Wood
Pictures available upon request
Itinerary #H18455204
My mother who suffers from dementia booked this reservation. I would like to cancel it.
Hello, I stayed at your hotel recently and made a reservation. When I checked in, you charged me a $50 security deposit and told me it would be refunded after my stay. However, I still haven’t received the refund. Could you please check the status of my deposit? Thank you.
Hello, I stayed at your hotel recently and made a reservation. When I checked in, you charged me a $50 security deposit and told me it would be refunded after my stay. However, I still haven’t received the refund. Could you please check the status of my deposit? Thank you.
I am waiting for my refund of $183.13 that was double billed to my credit card for 1 nights stay. My itinerary number is # H17554568. It’s going on 3 weeks now and still no results. 27.47 was put back in the account and I don’t know what this is for, please call me or text me and let me know what is going on. Is there a number to call for your support team so I can this solved?
Greg
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